Store Policy

Return & Exchange Policy

We put in a lot of time and love into handcrafting your products and your satisfaction is very important to us! We don’t hold ourselves responsible for any delivery mishaps but will try our best to help you in all possible ways.

We allow cancellations within the first 24 hours of order placement on our website. Beyond that, any products once purchased cannot be returned because they are all handmade and customised for you specially. We will help you fix things on a case by case basis.

All customised product orders will first be shared with you in the form of an image and then dispatched on the confirmation.

We shall not entertain any complaints after 7 days, once the order is delivered. 

Customer satisfaction is our first priority and we make sure to never leave you disappointed.

Customer Care

We make sure to be available for you in case of any query. Most of our gifts are customized so we stay in touch with you during the process. You can always write to us at mailtocraftingtale@gmail.com or drop us a Whatsapp message at 8431665987 and expect a speedy response.

Wholesale Inquiries

We accept all sorts of corporate and personal bulk orders. Feel free to drop in an email for the same and the team will get back to you for further discussions.

Payments

We have payment gateway integrated in our website. Apart from that, we accept UPI and bank transfer as well.

Shipping

Our general timeline is 3-7 days for domestic orders and 8-14 days for international orders based on the product ordered. Once the order is processed on website. We get in touch with customer on Whatsapp. Once the product is ready and confirmed by customer. It will be shipped within 24-48 hours. and tracking details will be shared within 1-2 days.